Online Shop and Shipping
About our online shop
● Our website uses the Payment Gateway service via Omise’s system, which is highly secure and supports payments via credit card, debit card, or Paypal worldwide. If you do not wish to enter your credit card information online, you may use bank transfer. However, please note that you are responsible for the bank transfer fee. If you want to use the bank transfer option, please contact us in advance for our bank information.
● Our online shop is also hosted on Etsy Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
● Your data is stored in Omise’s system and Etsy’s database. They will store your data on a secure server behind a firewall.
● For further information regarding the security of our online shop, please read our privacy policy.
Shipping
● The ordered items will be shipped Monday through Friday, within five days from the ordered date.
● Within Thailand, orders will be shipped by Kerry Express (Thailand) Public Company Limited which will usually take 1-2 days to deliver.
● Overseas orders will be shipped by UPS Parcel Delivery Service Ltd.(Thailand). It will provably take about 5-7 days to deliver during business hours. Estimated delivery times are to be used as a guide only and they commence from the date of dispatch. You can track the process of shipping with the shipping company sites.
● UPS requires a physical address to make deliveries. Please include a physical shipping address when making a purchase.
● We are not responsible for any delays caused by weather, customs clearance process, and other reasons. Shipping may become impossible without prior notice due to the circumstances in each country. Please note that we are unable to redirect orders once items have been dispatched.
● Due to the ongoing COVID pandemic, please understand that the delivery may be slightly delayed. If you have any questions, please do not hesitate to email us. Email: admin@kimonoreborn.com
Shipping Fee
● Please note that our product price does not include the shipping fee.
● Shipping fee will differ depending on the delivery destination and the weight of the purchased products. For detail, please check with them.
– Kerry Express Thailand Call center: 1217
– Kerry Express Thailand website: https://th.kerryexpress.com/en/home/
– UPS country guide: https://wwwapps.ups.com/ctc/request?loc=en_TH
Customs Fees / Duty Charges
● K.M.Tomyam Co.,Ltd., a managing company of the KIMONO REBORN is located in Thailand. Any orders that are placed from outside Thailand are subject to customs fees based on the shipping address given at the time of purchase. Each country/state has its own regulations and rates for items being imported from Thailand. UPS will collect these fees on behalf of the country of importation. It is the responsibility of the customer to be aware of possible customs charges when making a purchase.
● Please note that a refusal of a customs fee payment will warrant the order being returned to us, at our expense. If you wish to receive a refund of a refused order, the return charges will be deducted from your refund.